Refund and Return Policy

At Jamotis.xyz, we strive to provide high-quality board games and excellent customer service. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as smooth as possible. Please review our Refund and Return Policy carefully to understand our terms and conditions.

1. Eligibility for Returns

If you are not completely satisfied with your purchase, you may return your item under the following conditions:
✔ Return Window: Items must be returned within 30 days of the original purchase date.
✔ Condition of Product: Returned items must be unused, in their original packaging, and in resellable condition.
✔ Proof of Purchase: A valid order receipt or confirmation email is required for all returns.
✔ Defective or Incorrect Items: If you receive a defective or incorrect product, we will cover the return shipping costs.

If your item does not meet the above conditions, we reserve the right to deny the return or issue only a partial refund.

2. How to Initiate a Return

To start the return process, please follow these steps:
1️⃣ Contact our customer support team at info@jamotis.xyz with your order number and reason for return.
2️⃣ Our team will review your request and provide return shipping instructions.
3️⃣ Ship the item back to us using a trackable shipping service.
4️⃣ Once we receive and inspect the product, we will process your refund or replacement.

For defective or incorrect items, we will issue a prepaid return label. If returning for other reasons, the customer is responsible for shipping costs.

3. Refund Process

💰 Approved Refunds: If your return is approved, the refund will be processed within 5-7 business days to your original payment method.
📌 Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or is missing components.
🚀 Late or Missing Refunds: If you haven’t received your refund after 7 business days, check with your bank or payment provider. If you still have concerns, please contact us at info@jamotis.xyz.

4. Exchanges & Replacements

🔄 If you received a damaged, defective, or incorrect item, we will exchange it free of charge. Please contact our support team immediately to arrange a replacement.
🚚 If the item is out of stock, we will issue a full refund or offer an alternative product of equal value.

5. Non-Returnable Items

Certain items are not eligible for return, including:
❌ Opened or used board games that cannot be resold.
❌ Gift cards or digital products.
❌ Clearance or final sale items.

If you are unsure about your item’s eligibility, please contact our team before initiating a return.

6. Customer Support & Contact Information

We are happy to assist you with any refund or return inquiries. Feel free to contact us:

📍 Store Address:
1400 Franklin Ave, New Orleans, LA, USA

📞 Phone: (814) 778-5277
📧 Email: info@jamotis.xyz

7. Policy Updates

We may update our Refund and Return Policy at any time. Changes will be posted on this page, so we encourage you to review this policy periodically.

Thank you for shopping at Jamotis.xyz. Your satisfaction is our top priority, and we are committed to making your board game shopping experience enjoyable and hassle-free! 🎲✨