Refund and Returns Policy – Jamotis.xyz

At Jamotis.xyz, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and hassle-free refund and returns policy. Our goal is to make your shopping experience as seamless as possible, ensuring that you can enjoy your travel gear without any concerns. Please read our policy below to understand how our refund and return process works.

Eligibility for Returns

We accept returns for items purchased directly from Jamotis.xyz within 30 days of the original purchase date. In order to be eligible for a return, the item must be in new, unused, and resalable condition, with all original tags and packaging intact. For hygiene reasons, we cannot accept returns on items that have been used or damaged.

If the product does not meet your expectations or if you have changed your mind, you may return the item for a full refund, excluding shipping costs, or exchange it for another product of equal value.

How to Initiate a Return

To begin the return process, please contact our customer service team within 30 days of receiving your order. You can reach us through the following channels:

Once we receive your request, our team will provide you with instructions on how to return your item. Please ensure that you include your order number and contact information when reaching out to us.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly shipped. We recommend using a trackable shipping service to ensure that your return is received by our warehouse. Please note that we cannot guarantee that we will receive your returned item if it is not sent through a traceable shipping method.

Refund Process

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-7 business days for the refund to be credited to your account, depending on your payment provider.

Please note that original shipping fees are non-refundable, and the customer is responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

Exchanges

If you would like to exchange an item for a different size, color, or model, you may do so by returning the original product and placing a new order. Exchanges are subject to availability and may incur additional shipping charges. Please contact our customer service team for assistance with the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or exchange for the defective item at no extra cost to you. To facilitate the process, please provide photographic evidence of the damage or defect along with your order number.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons, including personal hygiene products and consumables. Please check the product details carefully before making your purchase.

International Returns

For international orders, the same return and refund policy applies; however, customers are responsible for any customs fees or duties incurred during the return process. We recommend using a reputable carrier with tracking services for international returns.

Contact Information

If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us. We are here to assist you.

Conclusion

We strive to provide high-quality, ultra-light travel gear for adventurers, and customer satisfaction is our top priority. If you are not happy with your purchase, we are here to help you through our clear and easy return and refund process. Thank you for choosing Jamotis.xyz for your travel needs!